Case Studies

The cost is affordable!

Express Fulfillment

Our lower business cost base, close geographic proximity to both local and interstate markets, and substantial purchasing volume with the Australian freight companies means we are able to provide very competitive rates to our clients.

We continually strive for efficiencies within our business to ensure we can provide the most affordable fulfillment service in the Australian marketplace.

We are committed to delivering real value.

The names and products in these case studies have been changed to protect confidentialities.

Case Study #1

Sarah produces and markets a limited range of exquisite perfumes. She sells to customers worldwide via her online store which collects orders 24 hours a day, 7 days a week. Sarah has interfaced her online store with Express Fulfillment. Immediately following a sale an order file is imported directly into our system for processing. Orders received by 1pm are processed and dispatched the same day.

The online store averages 150 orders each month, and on average her customers are purchasing one item which fits into a small satchel. Sarah maintains an average of 5 pallets of stock.

To receive Sarah’s stock into inventory her cost is $19.85. Her storage costs are $30.00 per week and her processing costs are just $2.70 per order. Her shipping costs are as follows:

Australia $6.50 (next day delivery) *these costs include fuel surcharges and security fees where applicable and exclude GST. Delivery days are to the receiving country’s international gateways.
New Zealand $16.87 (1-2 days delivery)
Asia $24.45 (1-2 days delivery)
UK $23.96 (2-3 days delivery)
USA $26.60 (2-3 days delivery)
Europe $29.34 (2-3 days delivery)

On dispatch, an email is automatically sent to Sarah’s customer to advise a tracking number and link to the carrier’s website for tracking the order. At the end of each day a consolidated dispatch report is emailed to Sarah to advise all the individual tracking numbers.

Each order is shipped with a delivery note printed in Sarah’s business name with her contact details.

Case Study #2

Michael’s company imports and markets a range of car accessories to automotive stores across Australia. He receives customer orders via telephone, email and facsimile.

Michael places his orders with us online (via the free web console we provide). The company averages 55 orders each month and the average order is 5 cartons weighing a total of 45kg. The company turns over an average of 25 pallets of stock each month.

Michael’s stock arrives from China as loose cartons in a 20’ shipping container each month. To unload the container and receive 25 pallets into inventory each month, Michael’s cost is $185.00. His storage cost for 25 pallets is $68.75 per week and his average processing cost is just $6.90 per order.

Michael’s shipping costs are as follows:

Adelaide $10.10 (next day delivery) *these costs include fuel surcharges and exclude GST
Melbourne $23.15 (next day delivery)
Sydney $29.30 (2 days delivery)
Brisbane $47.70 (2 days delivery)
Perth $47.70 (3 days delivery)

On dispatch, an email is automatically sent to Michael’s customer to advise a tracking number and link to the carrier’s website for tracking the order. At the end of each day a consolidated dispatch report is emailed to Michael to advise all the individual tracking numbers.

Michael emails his customer’s invoice to us which we print and ship with each order